LEAP Recertification Delays/Holdups

ID Status Date Public/Private Industry AHACPA Contact
#7383 Closed public FHA Lender
Customer Reply

Over the last two months I have had delays/holdups in completing the submission process with LEAP for some of my Fiscal Year End Clients who had branch changes or issues. In the first case the client had some branches that relocated and the changing/updating of those addresses in LEAP resulted in the system not allowing the Lender to proceed with his annual submission/renewal process. My client made an initial call inquire about not being able to proceed and was told by a HUD staffer that the HUD staff would take up to “15 days” to review what was in LEAP and then clear things for him to proceed. Unfortunately, he had to make multiple follow up calls to the office of recertification or LEAP because the 15 days came and went. This almost resulted in the submission being late. I had a 2nd client who yesterday, because they had been subject to a monitory sanction by a state agency, could not answer affirmatively to all the certification questions. This 2nd client has a September 30th FYI and technically needs to complete the process by December 29th. But, the LEAP system will now not let the lender to proceed any further and I’m concerned LEAP will not allow them to put in their submission by the December 29th due date. Are you seeing this with other lenders and who is the best person to call at the FHA office of recertification to help clear this up?

Kathy Christensen

From Mike Olsen:
Yes, we have been seeing the delays relating to your 2nd client, in fact we talked about that in the Lender Update. If they answer NO to any of the certification questions, then they are required to send in a response as to the reason. Once they answer no to one of those questions, the submission process is stopped until someone at HUD reviews their response and hopefully accepts it and unlocks the submission to allow them to continue the submission process. I have not heard how long HUD takes to review their response, but I would guess, based on what I have heard, it takes a couple weeks. It would be a really good idea to have your clients start the submission process the 1st part of January (for year end clients) and answer the certification questions so that they have plenty of time in case they cannot certify to all of the questions. Also, you may want to go over the certification questions with your clients to make sure they understand and answer the question correctly.

For the branch office delays, this is the first I have heard about it. For your year end clients, if they have any changes to their branches, especially those that have closed or no longer need to be registered, those changes need to be done before the end of the year, otherwise they will be required to pay for them. The recertification fee is based on branches on record as of Jan. 1. If they delete a branch after Jan. 1, they will still need to pay the recertification fee for the current year.

The best one to contact is Monique White-Chiselom. Her email address is:
Monique.R.White-Chiselom@hud.gov
Phone is 202-402-8262

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