HUD REAC Error Code

My Tickets Open a ticket Notifications Logout
ID Status Date Public/Private Industry AHACPA Contact
#16841 Closed public Multifamily Les Sparks
Customer Reply

Les,
I processed a handful of 30-day extension requests this week and all of them worked except for one.  I selected the property and the type of submission and hit continue. I received an error message stating that an error has been encountered while selecting from the database, with an error condition code of E99.  I have tried each day since Monday with no luck so I called the technical assistance center today and the gentleman i spoke with said the system is “bogged down” and I should try again.  They sent me the ticket closed email that said the WASS server is currently unavailable, advised customer to check later.   I find it strange that I had a problem with only one submission request.  Just wondering if you have seen this error code before.  I need to file the extension as the AFS will not be filed within the 10-day grace period.
Les Sparks

I checked with Kathy. She has had error codes before. She is not sure of it was E99. However, when she returned to the system, it had processed the request. We have no experience with the code noted as we have never really paid attention to the codes.  If you try today does it work?

 

Frankly, nothing worked in the last two days. WE only processed 100 submissions in the last 24 hours.

 

Les Sparks
AHACPA | 459 N 300 W #10 | Kaysville, UT 84037 | Phone: 801-547-0809
Support Center  | Send a Secure File | AHACPA Newsletter | Twitter

 

From: AHACPA Support <support@ahacpa.org>
Sent: Saturday, April 2, 2022 6:02 PM
To: les@ahacpa.org
Subject: HUD REAC Error Code
Customer Reply

Les,
Thanks for getting back to me.  I have tried to submit the extension request every day since Monday 3/28 with no luck.  I try all times of the day from 7am to 10pm eastern time and it does not matter. I will have to call them up again and hope I get a better rep that will listen to me and not just say the system is bogged down.
I am attaching a word file that contains the complete error message.
Thanks, Jim
Kathy Christensen

If you want to send me your ID and password I can take a look.  I have no idea what the error means.
Kathy Christensen/kathy@ahacpa.org

Write a reply

The ticket has been closed. If you feel that your issue has not been solved yet or something new came up in relation to this ticket, you can re-open it by clicking this link.
Item Status Opt-in Date Opt-out Date Action
Subject
Additional Information
Subject